Question 1

Is Lux Haven a wipe down service?

Accepted Answer

No — and we want to be upfront about that. A wipe-down service makes a home look tidy but leaves the real grime behind. Our cleaning technicians work through a protocol based checklist on every visit: scrubbing grout, cleaning inside appliances, getting into baseboards, vents, and fixtures. If it needs actual cleaning, we clean it.

Question 2

Is Lux Haven a housekeeper service?

Accepted Answer

No. A housekeeper typically lives in or visits regularly to manage a household — tidying, organizing, and handling day-to-day domestic tasks. Lux Haven is a professional cleaning company. We send trained cleaning technicians to clean your home on a recurring or one-time basis. We don't organize, fold laundry, clear dishes from sinks, load dishwashers, or manage household tasks — we clean.

Question 3

Anything I should know as a new client?

Accepted Answer

A few things to set you up for a great first visit: make sure there's a toilet brush in each bathroom, provide clear entry instructions when submitting your request, and you don't need to be home — though you're welcome to be. One thing worth knowing: we are not a quick wipe-down service. Our teams work through a thorough protocol based checklist on every visit, so please allow adequate time for us to do the job properly. If anything isn't right after we leave, just let us know and we'll make it right.

Question 4

What is your pricing?

Accepted Answer

Our pricing is based on the size of your home and the type of cleaning you need. There are no hidden fees — what you see in your quote is what you pay. You can request your cleaning online in under 60 seconds with no credit card or email required.

Question 5

Do I need to provide supplies?

Accepted Answer

No. We bring everything needed to complete a protocol based cleaning up to our rigorous standards, including vacuums and floor mops. The only thing we ask that you provide is a toilet brush in each bathroom to prevent cross-contamination.

Question 6

Do I need to be home?

Accepted Answer

Many of our clients are not home while our cleaning technicians are present. During the onboarding process we will either obtain an access code from you or facilitate for a lock box to be placed at your home to allow access for your cleaning technician. But don't worry! We always ring the doorbell or knock first!

Question 7

How do you get access to my home?

Accepted Answer

We don't hold keys or maintain any physical access credentials between visits. Instead, we follow whatever access instructions you provide when booking — a hidden key, a lockbox code, a garage code, or simply being home to let us in. Just make sure your instructions are accurate and up to date when scheduling, as a lock-out fee will apply if we're unable to gain entry at the time of your cleaning.

Question 8

Are pets a problem?

Accepted Answer

We love pets! Our cleaners work around them all the time. We're always happy to work around pets as long as they are not aggressive towards our staff. If your pet is agitated or sensitive to the sounds of vacuums, we ask that they be secured while your cleaning technician is present.

Question 9

Are you bonded and insured?

Accepted Answer

Yes — we are fully bonded and insured. Our employees are thoroughly vetted and background checked on both a local and national level before their first day. The security of your home and belongings is one of our absolute top priorities.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.

Question 11

Any cancellation fees?

Accepted Answer

Yes. If you cancel within 24 hours of your appointment, a fee equal to 50% of the appointment cost applies. This goes directly towards paying the cleaning technician who was reserved for your home at that time.

Question 12

What areas do you serve?

Accepted Answer

We serve Coeur d'Alene, Post Falls, Hayden, Hayden Lake, Rathdrum, and surrounding communities throughout Kootenai County, North Idaho. See our full list at luxhavenclean.com/service-areas.

Question 13

Can I skip or reschedule a cleaning?

Accepted Answer

Yes — life happens. We just ask for at least 24 hours notice before your scheduled appointment. Cancellations or reschedules made within 24 hours of the appointment are subject to a fee equal to 50% of the appointment cost, which goes directly to the cleaning technician reserved for your home.

Question 14

Do you offer same-day or next-day bookings?

Accepted Answer

Same-day and next-day availability varies depending on our schedule. Your best bet is to call us directly at (208) 618-4202 and we'll do our best to accommodate you as quickly as possible.

Question 15

Do you clean vacation rentals or Airbnbs?

Accepted Answer

We do not offer vacation rental or Airbnb recurring cleaning services at this time. Our residential cleaning services are available for primary and secondary residences on a recurring or one-time basis.

Frequently Asked Questions